- If the update process fails, consider the following points:
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Windows 7, Windows Vista, and Windows XP are not supported. Use Linux, OSX, Windows 10, or Windows 8.
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Connect your UHK directly to the host computer. Don't use USB hubs or KVM switches.
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Run Agent directly on the host operating system. Don't use VirtualBox or VMware Workstation.
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Give a try to every USB port of your computer.
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Remove every other USB device from your computer.
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If the left half becomes unresponsive after a failed update then retry and follow the instructions displayed during the update to fix it.
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If the above fails, retry a couple of times.
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If everything else fails, please add a new comment to the GitHub issue, and attach the update log.
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Please note that firmware update doesn't work on Windows 7, Windows Vista, and Windows XP. Use Windows 10, Windows 8, Linux, or OSX instead.
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If the update process fails, disconnect every USB device from your computer including USB hubs, KVM switches, and every USB device. Then connect only your UHK and retry.
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If you tried the above and the update still keeps failing, please create a GitHub issue, and attach the update log.